Application Developer - Maintenance

General Description:

This position reports to the VP of Systems & Infrastructure. The Application Developer - Maintenance supports, maintains, and enhances SPS developed tools. Classic ASP development is required to support existing/legacy applications. Future development will be .NET architecture, Silverlight framework and C#. The Application Developer - Maintenance will meet with the Business Analyst and other team members to identify requirements and develop project plans and schedules. While the primary focus is on maintaining and enhancing existing applications, new development activities will be supported by the Application Developer - Maintenance as business conditions allow.

Requirements:

1. Bachelor's Degree or equivalent experience, with at least 2-3 years of experience in Windows platform development with demonstrable product operation
2. Proficient with the following; Visual Basic, C#, ASP (classic and .NET), JavaScript, VB Script, HTML, Visual SourceSafe, IIS, MS SQL Server 2000, Windows 2000, .NET framework and Silverlight
3. Desired skills also include familiarity with MS Sharepoint, ANSI SQL, and MS Visual Studio
4. Good communication skills, team player, results oriented, and a self-starter

Responsibilities:

1. Interact with the Business Analyst to establish applications and systems requirements for assigned projects. Create design specifications as required using specification documentation, current techniques and tools, and SPS development standards.
2. Support the establishment of time lines for project milestones. 
3. Follow industry standard applications development techniques and practices.
4. Provide appropriate documentation both in program code and externally.
5. Support code reviews.
6. Follow industry standard testing practices.
7. Keep current with the latest versions of applications development software, techniques and practices. Research and develop new ideas in applications development.
8. Work within the development team to foster good communication throughout the project life cycle.
9. Other duties, as assigned.

Location: S. Charlotte
Compensation: Negotiable.
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job!  Send cover letter and resume to:  jobs@spsinc.com

Account Manager

General Description:

This position reports to the Senior Vice President. The Account Manager is a customer facing position that is responsible for maintaining and building relationships for all assigned clients. This position is also responsible for identifying potential new clients and business opportunities, promoting SPS products & services, and persuading new customers to place business with the company.

Requirements:

1. Bachelor's Degree in Engineering, Business, or related work experience with a minimum of 3 years experience in Sales and/or Customer Service.
2. Strong interpersonal and communication skills; professional demeanor. 
3. Strong project management skills.
4. Knowledge of sales techniques; Ability to persuade and influence others. 
5. Ability to create, compose and edit written materials. 
6. Willingness to work a flexible schedule.
7. Ability to travel (10% to 15%), including international travel.

Responsibilities:

1. Represent SPS in an ethical and professional manner and carry out required duties in compliance with prescribed business practices.
2. Commitment and adherence to SPS Q1 Quality First policy.
3. Understanding of SPS internal ORAP procedures including EBS (Equipment Breakdown Structure) and IEEE 762 metrics.
4. Grow Base ORAP Participation; Follow up on new ORAP participation leads and referrals.
5. Ensure all ORAP Data meets the SPS data quality standards and is received and processed in a timely and accurate manner.
6. Coordinate activities of the customer support team with customer support managers, marketing, & sales personnel.
7. Promote company products and services to current and potential clients.  Work with clients to identify their needs and determine how SPS can best meet those requirements.
8. Communicate courteously and clearly with customers by phone, fax and e-mail, keeping accurate records of all communications with customers.
9. Establish realistic project schedules and ensure that deliverables are met in a timely fashion, in a manner consistent with SPS’ stated quality standards.
10. Develop an understanding of the Energy market and plant equipment (e.g. gas turbines, steam turbines, electric generators, boilers, and balance of plant equipment).
11. Provide subject matter expertise to the IT organization focused on SPS products for internal productivity improvement or enhanced customer functionality.
12. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
13. Other duties as may be assigned to meet the ongoing needs of the organization.

Location: S. Charlotte
Compensation: Negotiable.
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job!  Send cover letter and resume to:  jobs@spsinc.com

Customer Support Engineer/Specialist

General Description:

This position reports to the Customer Support Manager.  This is a customer facing position that requires regular interaction with the ORAP customer base, ensuring customer satisfaction, ORAP data quality, and the retention of existing customers.  This position also supports the utilization of the ORAP data in reliability engineering studies and works to deliver & maintain field-deployed products & associated services sold directly to the customer.   

Requirements:

1. Bachelor's Degree in Mechanical or Electrical Engineering or equivalent work experience, relevant military or customer service experience.
2. Must be capable of demonstrating sound engineering judgment and applying a rigorous engineering methodology to a specific problem or project.
3. Able to multitask in a fast paced environment; strong interpersonal skills; friendly & professional demeanor.
4. Experience in the power generation industry and/or gas and steam turbines.
5. Familiarity with reliability/statistical techniques & methodologies is desirable.
6. Foreign language skills (Spanish, German, etc.) are a plus.
7. Some travel (less than 10%) may be required.

Responsibilities:

1. Represent SPS in an ethical and professional manner and carry out required duties in compliance with prescribed business practices.
2. Commitment and adherence to SPS Q1 Quality First policy.
3. Understanding of SPS internal ORAP procedures including EBS (Equipment Breakdown Structure) and IEEE 762 metrics.
4. Support all assigned customers in the submittal & engineering review of ORAP data, ensuring that the information is of sufficient quality to be processed into fleet level data for reliability reporting.
5. Communicate courteously and clearly with customers by phone, fax and e-mail, keeping accurate records of all communications with customers.
6. Support growth of Base ORAP participation, working with the Customer Support Manager and the Account Manager.
7. Respond to requests for technical support from assigned customers.  Document and monitor the support cases to ensure a timely resolution.
8. Establish realistic project schedules and ensure that deliverables are met in a timely fashion, in a manner consistent with SPS’ stated quality standards.
9. Develop an understanding of the Energy market and plant equipment (e.g. gas turbines, steam turbines, electric generators, boilers, and balance of plant equipment).
10. Provide support for SPS field-deployed ORAP Products sold directly to the end user.
11. Provide subject matter expertise to the IT organization focused on SPS products for internal productivity improvement or enhanced customer functionality.
12. Other duties as may be assigned to meet the ongoing needs of the organization.

Location: S. Charlotte
Compensation: Negotiable.
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job!  Send cover letter and resume to:  jobs@spsinc.com

Manager - Customer Support

General Description:

This position reports to the Senior Vice President. The Manager - Customer Support is responsible for the ongoing support and deliverables execution of contracts with major client accounts as well as supporting the growth of participation levels within the Operational Reliability Analysis Program (ORAP).

Requirements:

1. Bachelor's Degree in Engineering, Business or equivalent work experience.
2. Strong presentation skills working with small and large group audiences.
3. Ability to travel (10% to 20%), including international travel.
4. Experience in the power generation industry and/or with gas and steam turbines.
5. Previous customer service experience with point of contact.

Responsibilities:

1. Manage activities of the customer support team and perform work with respect to the following:
   • Understanding of SPS internal ORAP procedures including EBS (Equipment Breakdown Structure) and IEEE 762 metrics.
   • Assuring that deliverables to assigned OEM customers are made on time and meet SPS’ quality standards, ensuring that SPS commitments to our customers are met or exceeded.
   • Communicating customer issues or related contractual problems within SPS in a timely manner.  
   • Providing help and advice to customers in the use of the organizations’ products or services.
   • Communicating courteously and clearly with customers by phone, fax and e-mail, keeping accurate records of all communications with customers.
   • Investigating and resolving customers' problems in a manner consistent with SPS’ stated quality standards.
   • Keeping accurate records of discussions or correspondence with customers.
   • Ensuring the transfer of business knowledge from others within the business.
   • Defining and implementing the formal training programs needed to improve skills and capabilities.
   • Supporting the Account Management and Sales groups in increasing ORAP participation through technical consultation and ongoing contact with our customers.
   • Adhering to the quality procedures defined for the execution of Base ORAP Deliverables.
2. Represent SPS in an ethical and professional manner and carry out required duties in compliance with prescribed business practices.
3. Commitment and adherence to SPS Q1 Quality First policy.
4. Perform technical presentations and product demonstrations related to customer support activities.
5. Review SPS proposals in response to requests from assigned OEM accounts.
6. Develop an understanding of the Energy market and plant equipment (e.g. gas turbines, steam turbines, electric generators, boilers, and balance of plant equipment).
7. Other duties as may be assigned to meet the ongoing needs of the organization.

Location: S. Charlotte
Compensation: Negotiable.
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job!  Send cover letter and resume to:  jobs@spsinc.com