Call Center Customer Service Representative

General Description:
This position reports to the Customer Service Manager. The Call Center Customer Service Representative maintains and promotes growth of the ORAP® customer base through direct customer communication and market research that fosters and supports customer relationships. In addition, the Call Center Customer Service Representative will attend conferences and user group meetings soliciting ORAP® participation. Travel will be required.

Requirements:

• Bachelor’s degree in Business or Communications, or equivalent work experience
• Strong interpersonal skills
• Strong sales and/or promotional ability
• Previous experience with customer service is preferred
• Experience in the power generation industry and/or gas turbine and steam turbine
  knowledge is a plus
• Foreign language skills (German, Spanish, and others) are also a plus

• Review and interpret power plant log sheets, assign outage types, assign outage causes, identify systems and components causing outages, ensure all of the data is correctly entered and appropriate quality checks are performed
• Communicate with customers to research, obtain clarification, and make corrections regarding reported information that does not meet SPS quality standards
• Resolve data discrepancies and prepare data for upload to database
• Perform logic and arithmetic checks on data submitted including moderately complex
  data analyses
• Code information in accordance with SPS guidelines
• Other duties, as assigned

Location: S. Charlotte
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job! Send cover letter and resume to: jobs@spsinc.com

Click here to apply to this position  

• A strong technical aptitude, preferably with an Associates Degree in a technical field or an equivalent level of field experience
• Familiarity with power plant, gas turbine and/or steam turbine equipment is preferred
• Proficiency in mathematics, able to recognize and apply mathematical relationships. Ability to learn basic reliability concepts and apply them to the data
• Sound judgment, attention to detail, and organizational skills
• Proficient in the use of standard Microsoft tools; MS Excel, MS Outlook, MS Word, etc.
• Ability to work under the pressure of deadlines
• Prior experience developing and executing customer training programs

• Research and solicit new gas and/or steam system turbine plant participation
• Support and coordinate communication and activities between the Data Center and the Sales & Marketing Department, as directed by the Customer Service Manager
• Creation of internal and external deliverables relative to customer participation
• Ensure customer needs are addressed
• Maintain the corporate contact tool
• Coordination with the Data Center Customer Support Specialist
• Represent SPS in an ethical and professional manner, and carry out required duties in compliance with prescribed business practices

Location: S. Charlotte
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job! Send cover letter and resume to: jobs@spsinc.com

Click here to apply to this position  

Project Engineer

General Description:

This position reports to the Manager - Engineering. The Project Engineer supports ongoing SPS reliability projects as well as all field-deployed ORAP Products sold directly to the end user. Must develop a comprehensive understanding of power plant equipment (both aerothermal turbine design and balance of plant equipment) and the reliability techniques that SPS utilizes to support our customers.

Requirements:

• Bachelors Degree in Mechanical or Electrical Engineering or equivalent work experience
• Experience in the power generation industry and/or gas turbine and steam turbine experience is desirable
• Must be capable of demonstrating sound engineering judgment and applying a rigorous engineering methodology to a specific problem or project

Responsibilities:

• Determine and document, or support these activities by the Business Analyst, requirements and specifications for IT applications focused on commercially viable products, internal productivity improvement, or customer-required functionality
• Develop a comprehensive understanding of power plant equipment (e.g. gas turbines, steam turbines, electric generators, boilers, balance of plant equipment
• Establish realistic project schedules and ensure that established project schedules are met
• Ensure that deliverables to the customer meet SPS' quality standards
• Evaluate specific system and equipment designs as a function of their impact on plant/unit reliability
• Work with reliability design tools such as; Reliability Block Diagrams, Failure Modes and Effects Analyses (FMEA), Fault Tree Analyses (FTA), Weibull Models, etc.
• Provide installation/ongoing support of SPS field-deployed ORAP Products sold directly to the end user
• Communicate issues or problems to the Lead Engineer/Manager of Engineering in a timely manner
• Demonstrate the capability to handle the responsibilities of multiple projects
• Must represent SPS in an ethical and professional manner and carry out required duties in compliance with prescribed business practices
• Other duties, as assigned

Location: S. Charlotte
Principals only. Recruiters please don't contact this job posting.
Please, no phone calls about this job! Send cover letter and resume to: jobs@spsinc.com

Click here to apply to this position