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Frequently Asked Questions |
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2. Which Equipment is Included in the Quarterly Reports? 5. What is SPS Providing to the Original Equipment Manufacturer (OEM)? 6. Does SPS Track Service Bulletins Issued by an OEM? 7. Is the Data of My Competitors Available for Me to View? 8. As a Participant, What Units Can I Access Information on from ORAP? 9. How Long Does it Take to Set Up a Unit in ORAP? 10. How Long Does it Take to Activate an ORAP Interactive or ORAP DE Web Account? 11. What Are Some of the Benefits of Participation in ORAP? 12. How Many Units are Reporting to ORAP? Who Exactly is SPS?
Which Equipment is Included in the Quarterly Reports? What Does SPS Do with the Data Submitted? How Does SPS Protect the Confidentiality of Data Submitted to ORAP? There are two levels of protection for data submitted to ORAP. The first level is the “blanket” agreement with the OEM that protects the participants’ data and identifies that the participant is the owner of all data submitted to ORAP. The second level is the Non-Disclosure Agreement (NDA) with the individual participants. This agreement states that only the OEMs, SPS and the participant will have access to the data. A copy of the NDA is included within every quarterly report.
What is SPS Providing to the Original Equipment Manufacturer (OEM)? SPS provides participant data to the sponsoring OEM under the standard ORAP non-disclosure agreement. The OEM also receives access to market data that compares their equipment to competitive units in a relative MW range or technology classification. All information in provided in the form of standard reports produced by SPS. At no time can any participant specific data be released by SPS or the OEM without the prior written consent of the participant.
SPS, through the ORAP Data Entry application, provides owner/operators with the capability to track compliance with an OEM service bulletin as a part of the event data entry screen. This compliance record in ORAP belongs to the owner/operator and will not be provided to the OEM. ORAP does NOT provide the capability to view a document version of the issued service bulletin. Is the Data of My Competitors Available for Me to View? No! Data ownership of all associated proprietary rights for any submitted ORAP data reside with the owner/operator. The submitted ORAP data, which is customer specific, is not shared with anyone outside of SPS and a sponsoring OEM without the express, written consent of the owner/operator. In order to accommodate fleet and market level comparisons, SPS has an ownership right to the processed ORAP data. As a participation sponsor, the OEM also has the right to the fleet level data for the units that they support. SPS is an independent, unbiased, third-party provider of RAM information with standard non-disclosure agreements that protect the proprietary nature of all ORAP data. As a Participant, What Units Can I Access Information on from ORAP? A participant can access information on a fleet basis based on the equipment they report on. They can also access unit information on the units they report on. How Long Does it Take to Set Up a Unit in ORAP?
Once the user completes the user account form and submits it to SPS, it typically takes 10 business days or less to activate an account.
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11016 Rushmore Drive • Frenette Building Suite 275 • Charlotte, NC 28277 • 704.544.5501 • inquiries@spsinc.com |